Sparks Sunglasses

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FAQ's

*Do you have any physical stores?

We do not have a physical, brick and mortar address at the moment. 

We aim to have a location that you can come and visit, and try before you buy in the near future.


*What is your returns policy?

If you are not satisfied with your order, you can return the item(s) up to 14 days after the initial purchase date. 

Please notify us of your intention to return the item(s) via email and we will provide a form for you to fill in and 

include in the package. We ask that you pay the shipping costs of the item(s) you are returning to us. 

The item(s) need to be unused, not damaged and in the original retail packaging. Refunds will be processed 

within a week, we will confirm how you would like to receive the funds (back to debit/ credit card or via PayPal). 

Please keep your proof of shipping receipt and tracking number if applicable!


The above returns policy does not affect your statutory rights.

If you wish to return goods you have a responsibility to return them in good condition. Goods must be 

returned in their original condition, including immediate packaging, within the cooling off period. 

You are required to pay for the cost of postage and proof of such postage must be provided. 

Our returns policy does not affect your statutory rights. For further information on your statutory rights look, 

please visit www.consumerdirect.gov.uk.


*Do you ship overseas?

Yes, we ship worldwide!

We have Sparks fans all over the world. Shipping costs are specific to your location and will be added 

at the checkout stage. All orders over £60 will benefit from FREE SHIPPING.


*How long will it take for my order to be shipped?

All orders placed before 5:00pm Monday to Friday will be processed and dispatched the following day. Orders placed 

during the weekend will be processed and shipped on Monday afternoon.


*How do you use and store my personal data?

We at Sparks Sunglasses do not share or sell your personal data and information. We have GDPR processes in place to 

protect your right to confidentiality and your personal data. We do collect your data (full name, date of birth, 

contact details, address) when you order from our website or join our mailing list. All payments are processed securely 

via PayPal or Debit/ Credit Card which is encrypted and security is 100% guaranteed.


*How long will it take for me to receive my order?

You will be advised about the amount of time it takes for your order to be delivered when your specific location has 

been made known. However, orders are shipped within 24 hours when placed before 5pm GMT/ UK Time.


*Is a product warranty included in my purchase?

All Sparks Sunglasses come with a 1 year warranty. This does not apply to situations where the damage (such as 

scratches or cracks) have been caused by the user within that period. Take care to protect your Sparks Sunglasses 

from damage by storing them in the case when they are not being worn.


If your question has not been answered above, please submit your question using the form on the 

contact us page. We endeavour to respond within a few hours.